What happens when you ask the wrong question at the wrong time? Nothing good! Lessons in holding one's tongue...even when it's hard to do.

There are two eternal truths about employee ❤️ , things have always been true and are magnified now, during a difficult time for job security. The first is that employees don’t leave jobs — they leave managers. The second takes this idea a bit further and says that employees leave when they feel disconnected from not only their manager but from the organization’s mission. Where does your organization stand? Why does your organization’s mission matter for employee ❤️, how doe

Too often, the world can be a customer service nightmare. Supply chains get strained, producer costs rise and get passed to buyers, we see product shortages and recalls. Patience wears thin in even the most understanding customer relationships. Empathy and compassion are critical tools in any company's arsenal for increasing customer ❤️, and that’s especially true in challenging times. Empathy and compassion are different actions that show up best when walking hand-in-hand.